By accessing and placing an order through hsbyhinasana.com, you agree to comply with the terms and conditions of HS By Hina Sana. Customers are responsible for providing accurate contact details, delivery addresses, and order information. Orders placed through our official website are subject to product availability and confirmation. Our only official online store is hsbyhinasana.com.
Customers must notify our Customer Service team within 24 hours of receiving an order if they discover a damaged product, an incorrect item, or any discrepancy. Our team will assist in resolving the issue in accordance with our policy.
Eligible articles may be exchanged within 15 days of the purchase date, provided the original invoice is available and the item is unused, in its original packaging, with all labels and price tags intact. A convenience fee of PKR 200 applies to exchanges requested for reasons other than damaged or incorrectly delivered items. No exchange fee will be charged for products that arrive damaged or incorrect. The original item must be received by HS By Hina Sana before the exchange can be processed.
The online exchange process generally takes 7 to 10 days. Customers are requested to keep their parcels ready for collection to avoid delays. If our team is unable to contact a customer regarding an exchange request, the request will be automatically closed on the third day.
If the replacement item's value exceeds the original order value, the customer must pay the difference in cash at the time of delivery. For partial exchange requests, customers should contact our Customer Service team through WhatsApp at +92 323 8888521 and specify which articles they wish to exchange and the reason for the request.
Women's Chikankari, dupattas, and SALE articles are not eligible for exchange or refund under our policy. Customers are advised not to accept parcels that are already open, damaged, or tampered with in any way. All official orders are dispatched in HS By Hina Sana branded packaging with appropriate labels.
Orders placed through third-party websites or unauthorized sellers are not eligible for exchanges, refunds, or quality claims through HS By Hina Sana. Customers who purchase through third-party platforms must contact the relevant seller directly for assistance.
HS By Hina Sana reserves the right to update or modify these terms and conditions when necessary. Any changes will be published on our official website. By placing an order through our website, customers acknowledge and agree to these terms and conditions.
