FAQ

Have any questions?

Here are answers to some of the questions we get asked most often. If you don't find what you need, our support team is just a message away.
MY ACCOUNT
You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier. Click on ‘Create an Account’ mentioned on our homepage, you will be promoted to a page on which you will be required to fill out personal details in order create your account. Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed. If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.
ORDER
Following are the steps to place an order successfully: When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy. After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below) You will receive an email/SMS of sales invoice which verifies that we have received your order Your order will be confirmed via phone call by our Customer Service and proceeded for delivery
PAYMENT
The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.
DELIVERY
Yes, we ship internationally!
SECURITY
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.