How can I place an order?
Select your favorite items by clicking on "Add to Cart" on the product page. Once you have added all your desired items to your shopping cart, click on the "Checkout" button. Check all your items and proceed to checkout to place your order.
Enter your contact information (you may enter either your mobile phone number or email address).
Enter your delivery address (be sure to enter your exact house number, street address, and city, including postal code if known). You must also enter a phone number for our courier partners to coordinate delivery.
Select your preferred shipping method (some fees may be applicable depending on your location or order size).
Enter your payment information (all major Credit/Debit cards are accepted, or Cash on Delivery (COD)). Please note that if COD is selected, ensure you have the exact change at the time of delivery, otherwise the courier partner may return the parcel.
If Credit/Debit card is selected, ensure that the details match exactly with your bank records, otherwise the payment will be declined and the order cancelled.
After entering all the information, please click "Pay Now."
This completes placing your order with HINASANA.
Depending on which contact information you entered, you may receive a notification email/SMS in your inbox or on your mobile phone with an Order Confirmation Summary. It is always good practice to take a screenshot of your mobile or desktop screen for future reference, in case you don't receive an email or SMS.
How will I know that HINASANA has received my order?
The order confirmation summary emailed to you will act as confirmation that your order has been received and will be duly processed in time as per our terms of service.
What if I don't get an order confirmation email/SMS on my preferred contact method?
If you do not get this email/SMS, please contact Customer Services via any of your preferred methods during our working hours:
A Sales Order Summary is essentially a soft receipt that should be emailed to you within 10-15 minutes of placing your order. If you don't get one in your inbox, check your junk/spam folder, and if it still isn't there, please feel free to reach out to Customer Services.
Does adding an item to the shopping cart reserve it?
No! An item will only be reserved for you after you have confirmed your order at checkout. We at HINASANA try to ensure 99.99% inventory accuracy across all channels. Once you have placed an order and received a confirmation, it means the item will be delivered to you via our courier partners.
How long do products stay sold out?
Restocking timelines vary depending on production schedules and fabric availability. Some products may return within 1–3 months, while others may take longer or may not be restocked at all. Please note that prices after restock may also vary based on production and material costs.
What are the delivery times?
What are the delivery charges for local and international orders?
We charge a minimum of PKR 250/- for all Pakistan-wide deliveries, irrespective of order value or quantity.
Orders with higher quantities will be charged on the basis of weight, at not more than PKR 550/- for deliveries across Pakistan.
International shipping rates vary according to country and parcel weight and are visible at the time of checkout.
In case you would like to discuss bulk shipments, please feel free to get in touch with our Customer Support Team.
Are there any additional charges applied to the order if I get a split delivery?
As part of our commitment to speed and accuracy in fulfilling orders, your order may be subject to splitting into multiple shipments. We fulfil orders from the closest warehouse to you so that you receive the items as soon as possible.
Customers will be notified via email/SMS whenever an order is split into two or more consignments; however, there will be NO additional shipping charges in such a case.
How can I track my order?
Please visit the Track Your Order page and enter the necessary information to track your order successfully from our website.
Alternatively, you can log on to the courier partner's website and enter your consignment tracking number to track your order.
How many times will the courier partner attempt to deliver my order in case I am unavailable to receive it?
Our courier partners are committed to delivering all products within the stipulated time frame. The courier agents will make a maximum of two attempts to deliver the parcel. Kindly ensure that the address, city, and area code given while placing an order are accurate. On the second failed attempt, the item(s) will be returned to us. Please approach Customer Service for an update regarding your order.
Can an order be available for store pickup?
Unfortunately, we do not offer store pickups at the moment. However, you are most welcome to visit any of our stores and shop in person. Click here to find a store near you.
Can I add items or make changes to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. Please approach Customer Services to amend or cancel your order.
Do you take orders over a phone call or through chat/message?
Yes! You can place your order through any of the following methods:
In order for us to place an order successfully, we will require the following details:
